Get in Touch

Contact the Editorial and Support Team

A real person reads every message. Whether you’re a curious first-time visitor, a member with a question, or a journalist working on a story, we’re here—calmly and without a script.

Our Promise

We Read Every Message

Contacting a dating platform can feel like shouting into a void. Match is different by design. We don’t use chatbots for sensitive conversations, we don’t auto-close tickets, and we don’t make you explain your situation three times to three different people. Our small editorial and trust team handles inquiries in order, with care, and in plain English.

If you’re reaching out about safety, your message jumps the queue. Everything else—press questions, feedback on the editorial, billing, partnership ideas—gets our full attention within the response windows listed below.

Direct Channels

Email and Direct Contact

Pick the inbox that matches your reason for writing. Each goes to a specific teammate so your note lands in the right hands the first time.

General Support

Member Care

Account help, billing questions, profile troubleshooting, and everyday how-to.

[email protected]

Editorial & Press

Newsroom

Interview requests, expert contributions, guest essays, and media partnerships.

[email protected]

Safety Reports

Trust & Safety

Urgent reports, harassment, impersonation, or anything that made you feel unsafe.

[email protected]

Prefer not to email? You can also report any profile directly from the app using the discreet flag icon described on our Safety & Privacy page.

Availability

Support Hours

Our human support team is based in the United States and answers messages on the schedule below. Safety reports are monitored 24/7 by an on-call moderator.

  • Monday – Friday: 9:00 AM – 8:00 PM ET
  • Saturday: 10:00 AM – 6:00 PM ET
  • Sunday: 12:00 PM – 6:00 PM ET
  • Safety & Trust inbox: monitored 24 hours, every day
  • Observed U.S. holidays: reduced staffing, responses resume the next business day

Timeline

What to Expect After You Reach Out

  1. Auto-acknowledgment (within 5 minutes). A confirmation that your message arrived, with a ticket reference so nothing gets lost.
  2. Human reply (within 24 hours on weekdays). A real teammate reviews your note and either resolves it or asks clarifying questions.
  3. Safety escalations (within 2 hours). Anything involving harassment, impersonation, or urgent harm is triaged the same day.
  4. Follow-up (within 72 hours). If your issue needs investigation, we close the loop with what we found and what we did.

Post

Mailing Address

For legal notices, press kits, or letters to the editor. Please do not send sensitive account information by post.

Dating Website Match
Attn: Editorial & Trust
228 Park Avenue South, PMB 41820
New York, NY 10003
United States

Before You Write

Community Guidelines

Many common questions are already answered in our published standards. If you’re reaching out about another member’s behavior, reviewing our Safety & Privacy page first can help you file a cleaner, faster-resolving report. For questions about how the platform works or what’s included for free, the FAQ covers the most-asked items, and How It Works walks through joining, verifying, and messaging in four steps.

If you’re writing because something in our editorial missed the mark—a blind spot, an outdated fact, a tone that didn’t land—please tell us. The Match editorial team treats reader feedback as the most valuable signal we get.

If You Need Help Now

Urgent Support and Helplines

You don’t have to wait for our inbox.

If you are in crisis or experiencing a mental-health emergency, please contact a trained professional directly. Match is a partner in Match Group’s integration with ThroughLine, a global network of more than 1,300 independent helplines that route callers to local, real-time mental health and crisis support based on your location. ThroughLine helplines are independent services not affiliated with Match Group.

For sexual assault, harassment, or abuse, we encourage members to reach out to RAINN, the largest anti-sexual violence organization in the United States. Match has partnered with RAINN to improve our in-platform reporting tools and safety features. RAINN’s National Sexual Assault Hotline is available free, confidentially, 24/7 at 1-800-656-HOPE (4673) or online at rainn.org.

In a life-threatening emergency in the United States, call 911 or the 988 Suicide & Crisis Lifeline by dialing 988.

Match cares deeply about member safety, but we are not a licensed mental-health or crisis service. The resources above exist specifically to provide qualified, confidential help.